Customers don’t want long messages. They want to know when, where and what to prepare. Here are six templates — just add your company name. The parts in square brackets are filled in automatically.
1. Appointment confirmation
Hello, we confirm your appointment on [date] at [time] — [service]. Address: [address]. You can change the time here: [link]. Looking forward to seeing you, [company]
2. Reminder the day before
A reminder of your appointment tomorrow at [time]. If it doesn’t suit you, please let us know as soon as possible. Thank you, [company]
3. The technician is on the way
Hello, our technician [name] is on the way and will arrive at about [time]. Please make sure [equipment] is accessible.
4. Service check, MOT or inspection
The regular check of your [equipment] is coming up (last done on [date]). Would you like to book? Just reply or click: [link]
This message is a gold mine: it brings repeat business without you having to chase anything.
5. Thank you after the job
Thank you for your trust! The invoice is attached, you can pay with the QR code. If anything comes up, just get in touch — [company]
6. Asking for a review
Were you happy with our work? We would appreciate a short review, it really helps us: [link]. Thank you!
Text, email or WhatsApp?
- Text message — the highest open rate, ideal for reminders and “technician on the way”.
- Email — for confirmations, invoices and longer information.
- WhatsApp — where the customer already talks to you.
How to do it in Homeearly
Edit the templates once, and reminders the day before, periodic checks and review requests are then sent automatically by email, text message or WhatsApp. More on the Customer communication page.